Refund Policy
Our commitment to fair and transparent refund processes for our digital services and products
Our commitment to fair and transparent refund processes for our digital services and products
Overview
Our policy outlines the conditions for refunds and exchanges on our AI-powered services, premium subscriptions, and digital marketplace items. Due to the digital nature of our offerings, specific conditions apply.
Eligibility for Refunds & Returns
General Conditions
- Time Limit: Our refund policy lasts for 7 days from the date of purchase or activation of the service/item. If 7 days have passed, we generally cannot offer you a full refund or exchange.
- Proof of Purchase: To complete any refund, we require a receipt or proof of purchase.
Due to their inherent digital nature, the following items and services are typically exempt from refunds once accessed, downloaded, or activated:
- Digital Products & Downloads: This includes ebooks, courses, software, templates, and any other digital content accessible via download or streaming.
- Social Media Accounts/Digital Assets: Once ownership or access to a social media account or other digital asset from our marketplace has been transferred, it is generally non-refundable.
- Premium Subscriptions: Refunds for subscriptions are typically pro-rated based on usage or granted only if there’s a verifiable service failure not resolved within a reasonable timeframe. Refunds are not issued for change of mind after significant usage.
- Gift Cards
- Services rendered and completed
- Any service or product obtained through promotional offers or sales
In certain verifiable situations, partial refunds may be considered:
- Service Failure: If a specific AI-powered growth service or subscription fails to deliver its core functionality due to our error, and we are unable to resolve the issue within 48 hours of notification.
- Defective Digital Product: If a digital product purchased from our marketplace is found to be corrupted or demonstrably not as described, and the issue cannot be resolved by providing a working version.
- Account/Asset Discrepancy: If a significant discrepancy is found in a purchased social media account or digital asset immediately upon transfer, and it is reported within 24 hours of delivery.
Refund Process
Once your refund request is received and reviewed, we will send you an email to notify you of the approval or rejection of your refund, along with the reasons.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
If you haven’t received an approved refund within the specified timeframe:
- First check your bank account or payment processor again.
- Contact your credit card company or payment provider, as there may be processing time before a refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at contact.airankerpro@gmail.com.
Exchanges
Given the nature of digital products and services, we primarily offer refunds based on the conditions above rather than direct exchanges. If an item or service is found to be defective or not as described due to our error, a refund or a replacement (if feasible) will be offered instead of an exchange. For specific issues, please contact us at contact.airankerpro@gmail.com.
Digital Marketplace Dispute Resolution
For issues related to purchases or sales within our digital marketplaces (accounts, digital products, ebooks/courses), we encourage users to first utilize our built-in dispute resolution system (if applicable). Our team will mediate to find a fair resolution based on the terms of the transaction.
Need help?
Contact us at contact.airankerpro@gmail.com for questions related to refunds and returns.
